Salesforce Business Analyst
This certification prepares individuals to become skilled in business analysis within the Salesforce ecosystem. Candidates will be assessed on their understanding of how to translate business requirements into actionable Salesforce solutions, including engaging stakeholders, gathering requirements, and implementing solutions that drive business improvements.
About the Course:
The Salesforce Certified Business Analyst certification is designed for professionals who are experienced in analyzing business processes and need to demonstrate their ability to apply Salesforce platform knowledge in business analysis. This certification focuses on leveraging Salesforce tools to align business needs with Salesforce solutions, covering areas like customer discovery, business process mapping, and requirements gathering.
What will you learn:
- Understand the principles of business analysis within the Salesforce context
- Learn to engage stakeholders effectively and align Salesforce solutions with business objectives
- Gain expertise in documenting and prioritizing business requirements
- Develop skills in mapping business processes and writing user stories
- Understand how to support user acceptance and project delivery
Certification Objectives:
- Identify business needs and align them with Salesforce solutions
- Engage stakeholders in the requirements gathering process
- Create and prioritize business requirements
- Write clear user stories and acceptance criteria
- Support the successful implementation of Salesforce solutions
Awarding Body:
Curriculum
- 6 Sections
- 0 Lessons
- 30 Hours
- Customer Discovery0
- Collaboration with Stakeholders0
- Business Process Mapping0
- Requirements Gathering0
- User Stories0
- User Acceptance and Development Support0
