Professional Certificate in E-Learning Technical Support (ELTS) by NELC

About the course
The Professional Certificate in E-Learning Technical Support (ELTS), issued by the National E-Learning Center, aims to develop the applicant’s knowledge and skills in providing technical support for online learning environments. This certification includes scheduled examinations to measure the competencies of applicants across six basic aspects, divided into 19 competencies and 53 indicators. Recipients learn to offer efficient technical support, manage e-learning services, and ensure the smooth operation of online educational platforms. The course covers comprehensive technical support strategies, troubleshooting techniques, and the use of the latest technologies to support learners and educators.

What will you learn?
You will learn about technical support strategies, troubleshooting, and managing e-learning services.

Certification Objectives:

1. To promote recognition and acceptance of professional status for certified e-learning technical support professionals.
2. To develop performance standards and operational guidelines to improve technical support efficiency.
3. To enhance ethical standards and professional practices in e-learning technical support.
4. To increase personal confidence, satisfaction, and pride in the technical support profession.

Awarding Body: